Program Manager

Program Manager Job Description

Title: Program Manager 
Reports To: Site Manager 
Direct Reports:  Head Coaches, Program Supervisors
Department: Climbing Programs
FLSA Status: Exempt
Classification: Full-Time Salary
Location: Site-specific, San Diego

Mesa Rim’s vision is to improve the quality of life of our community. We believe climbing can be transformative and we're driven to offer programming that guides participants through new dimensions of the climbing experience. At Mesa Rim, we seek to open up channels for increased inclusion into climbing culture through access to a broad array of programming for all experience levels. The Program Manager brings this to life by leading a passionate Instructor/Coaching Team that enriches the climbing experience for the Mesa Rim community.

The How: 

As Program Manager, you are an experienced leader and climbing coach. You effectively harness your skills and experience to execute Mesa Rim’s industry-leading Climbing Programs vision and you guide, inspire, and develop your team members to be their best in support of that vision. You are assertive, communicative, and lead in alignment with our Core Values. You utilize sound judgment and critical-thinking skills, and are able to independently problem-solve. As Program Manager, you consistently demonstrate safety, professionalism, and communication standards and expectations and hold these high standards for your team.   

The What: 

Operational Excellence: The Program Manager is responsible for the quality and management of all Climbing Programs at designated Mesa Rim site; Program Manager executes in accordance with operational standards and ensures operations of all Climbing Programs run smoothly and meet established goals. 

• Regularly observe programs to ensure standards are being upheld, collaborating with program supervisors to make improvements when needed
• Assist in the planning and execution of training camps (Pre Regionals/Divisionals/Nationals, Mock Comps, Clinics/Intensives etc.)
• Accountable for upholding all youth protection policies, ensuring that:
  • Programs are conducted in accordance with Mesa Rim’s youth protection policies and industry standards;
  • Youth coaches are trained on all policies and procedures;
  • Any incidents are immediately reported and corrective action is promptly taken
• Collaborate with supervisor to develop and maintain program revenue goals and expense budgets, including labor, labor-related, and equipment costs
• Monitor financial performance of programs, analyzing and reporting on key financial metrics to identify trends and potential areas for improvement 
• Serve as point of contact for extenuating circumstances (injuries, discipline, strategic messaging, upset parents) creating company and customer win-wins
• Conduct regular Youth Team membership audits and respond to billing issues as needed
• Manage the scholarship program at your site, including the application and selection process
• Collaborate with Marketing, providing content and ensuring standard program participation levels are maintained and accurately represent Mesa Rim programming
• Oversee program operations, working with supervisor to execute annual and quarterly strategies to ensure programs are aligned with company goals and committed to continuous improvement
• Ensure coaching staff expertise is at the level necessary to achieve goals
• Advise and collaborate with supervisor on high-profile programs, programs involving strategic partnerships, or any program with unusual elements
• In the absence of the Head Coach, coach Team Mesa Rim athletes at applicable local and championship USAC competitions and determine additional coaching resources needed
• Work closely with the site leadership team to foster cross-departmental collaboration, ensuring that all departments are aligned and supporting one another in achieving organizational goals
• Collaborate regularly with other Mesa Rim Program Managers to drive programming changes (site specific and company wide) and enhancements when needed, fostering a culture of continuous improvement

Leadership Excellence: The Program Manager is responsible for communicating the Team Mesa Rim vision and guiding, inspiring, and motivating the efforts of their team in support of that shared vision.

• Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and adhering to Core Values
• Responsible for Technical development / mentorship of coaching team
• Approve direct reports’ timecards, holding team accountable to established timekeeping and payroll protocols
• Foster team camaraderie and cultivate culture of direct communication
• Maintain coaching presence while delegating to direct reports as needed; dedicate approximately 40% of work time to coaching presence and 60% to administrative functions; maintain on-site presence during events with extenuating circumstances
• Make critical decisions when necessary for the well-being of customers, staff, and the facility, in such areas as safety and emergencies, money handling, and customer experience
• Set examples of professional behavior and excellent customer service at all times
• Serve as a Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core Values

Must-Haves:

• Must be at least 18 years of age 
• Must have High School Diploma or equivalent
• Must contribute to Mesa Rim Climbing Center culture

• Must have ability to seek and accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must have a drive to grow professionally
• Must have at least five years climbing experience

• Must have at least five years coaching experience or equivalent
• Must have at least two years of experience developing climbing programming, experience with youth climbing training, and experience successfully engaging adult and youth climbing community
• Must have previous leadership experience
• Must be USAC Certified Coach or have the ability to acquire certification within 90 days
• Must enjoy working with youth
• Must demonstrate excellent written and verbal communication skills and be customer-service oriented
• Must demonstrate an inclusive coaching philosophy that fosters community, builds confidence, and nurtures individual development on and off the walls
• Must be able to communicate with participants, parents, and members of the public on behalf of Mesa Rim
• Must pass criminal and sex offender background check prior to start of work

Nice-to-Haves:

• Previous supervisory experience strongly preferred
• Experience with Rock Gym Pro
• Experience with Google Suite (drive, mail, calendar, etc.)
• Route setting experience
• Experience coaching adaptive climbers
• Knowledge of or attended an AMGA Single Pitch training
• Proficiency in outdoor climbing, sport and traditional protection

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another 

• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, and an Employee Assistance Program

• A robust Paid Time Off package
• Professional leadership + life coaching among other professional development opportunities
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this job, the employee is regularly required to sit in a chair; utilize  manual dexterity to handle or feel; use both hands at the same time; reach with hands and arms; reach overhead with arms; walk on hard/soft and even/uneven surfaces; use a computer; talk, yell and hear. The employee is frequently required to walk up and down stairs, and grip with hands. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this job, the employee is regularly exposed to loud noise, airborne particles, dry conditions (non-weather), falling objects, trip hazards. The employee is occasionally exposed to risk of moving mechanical parts, mechanical burn and bodily fluid.

By submitting an application below, you are agreeing to the following terms and conditions:

I certify that all information I have provided in order to apply for and secure work with the employer is true, complete, and correct.

I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, résumé, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information, in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me.

I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.

I understand that this application remains current for only 60 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employer's president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I understand that reasonable safeguards will be taken to protect all personal information provided or obtained in conjunction with this application for employment. My personal information may be shared with the employer's affiliate(s) and third parties engaged by the employer to perform services for the employer. Any personal information shared with an affiliate or third party is to be used solely to perform the services requested by the employer.

This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered.

For California Applicants: Mesa Rim Climbing Centers CCPA Job Applicant Privacy Notice linked here.