Adaptive Programs Supervisor Job Description

The Why: 

Mesa Rim’s vision is to improve the quality of life of our community. We believe climbing can be transformative and we're driven to inspire lifelong climbers who seek learning, self-growth, and connection with the community. The Adaptive Programs Supervisor brings this to life by leading an Adaptive Climbing Program that ignites, inspires, and supports climbers of all abilities.

The How: 

As the Adaptive Programs Supervisor, you are passionate about supporting and inspiring others, especially in service of the non-traditional climbing community. You are an experienced climber who is motivated to introduce others to the sport and lifestyle and does so through strategic community. You support in pushing the boundaries of climbing and creating inclusive programming that positions Mesa Rim as a leader in the climbing industry. 

The What: 

Operational Excellence: The Adaptive Programs Supervisor is responsible for the supervision of assigned adaptive programs at designated Mesa Rim site; The Adaptive Programs Supervisor leads in accordance with operational standards and ensures operations of all assigned programs run smoothly and meet established goals.

• Develop and lead implementation of programs and event offerings with a focus on inclusion, education, safety, innovation, and inspiring lifelong climbers. Programing includes but is not limited to:
  • MesaRim/ParaCliffHangers meetups 
  • Weekly youth Adaptive Recreational Teams 
  • Adaptive private instruction program
  • Parkinson’s climbing program
  • Partner events and meet-up groups 
  • Adaptive seasonal camps
• Serve as community point of contact for all adaptive program-related inquiries (offerings, schedules, events, pricing, etc.), troubleshooting issues, maintaining adequate staffing, and completing all administrative tasks (payments, tips, etc.); update/revise any operational practices or procedures as necessary
• Create staffing ratios and collaborate on pricing structures for adaptive events and programs
• Point of contact for Financial Management Services and the San Diego Regional Center to secure individual funding for programs Oversee program operations, working with supervisor to execute annual and quarterly strategies to ensure programs are aligned with company goals and committed to continuous improvement
• Collaborate with leadership team to create an inclusive experience for adaptive climbers (route setting, fitness, front desk, etc)
• Attend external events, representing Mesa Rim and building professional relationships as needed 
• In collaboration with the Marketing Department, create content for communication across media platforms including newsletter, social media, and in gym signage
• Create curriculum and lead staff training for adaptive climbing events
• Regularly monitor and report on assigned metrics including participation, labor and engagement
• Possess advanced and detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, Pro Shop knowledge, setting, youth programs, etc.) and share this knowledge with community

Leadership Excellence: The Adaptive Programs Supervisor is responsible for communicating the Team Mesa Rim vision and guiding, inspiring, and motivating the efforts of their team in support of that shared vision.

• Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and adhering to Core Values
• Approve direct reports’ timecards, holding team accountable to established timekeeping and payroll protocols
• Manage scheduling of direct reports through UKG software
• Oversee private instructors using Acuity software, ensuring adequate availability among instructor pool
• Foster team camaraderie and cultivate culture of direct communication
• Dedicate approximately 20% of work time to instruction presence and 80% to administrative functions; maintain on-site presence during events with extenuating circumstances
• Make critical decisions when necessary for the well-being of customers, staff, and the facility, in such areas as safety and emergencies, money handling, and customer experience
• Set examples of professional behavior and excellent customer service at all times
• Serve as a Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core Values

Other work-related duties as assigned

Hours vary and minimums may be required according to the needs of business operations at each location

Must-Haves:

• Must be at least 18 years of age 
• Must have High School Diploma or equivalent
• Must contribute to Mesa Rim Climbing Center culture

• Must have ability to seek and accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must have a drive to grow professionally
• Must have at least 5 years climbing experience, including proficiency in indoor and outdoor climbing
• Must have at least two years adaptive coaching experience or equivalent
• Must have experience in technical rigging including pulley systems and alternative harnessing
• Must have at least two years of experience developing climbing programming and experience successfully engaging adult and youth climbing communities
• Must adhere to the Coach/Athlete Code of Conduct at all times 
• Must demonstrate excellent organizational, documentation and written communication skills
• Must be able to manage and prioritize administrative tasks 
• Must demonstrate excellent customer service and logistical skills
• Must enjoy working with youth and adults
• Must demonstrate an inclusive coaching philosophy that fosters community, builds confidence, and nurtures individual development on and off the walls
• Must be able to communicate in a professional manner with participants, parents, and members of the public on behalf of Mesa Rim
• Must be able to work in an organized and transparent manner
• Must be able to independently problem solve using sound judgment
• Must pass criminal and sex offender background check prior to start of work

Nice-to-Haves:

• Previous supervisory experience preferred
• Current First Aid & CPR Certification preferred
• Experience with ACI preferred
• Climbing certifications such as SPI or CWI

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another 

• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, and an Employee Assistance Program

• A robust Paid Time Off package
• Professional leadership + life coaching among other professional development opportunities
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit in a harness, climb or balance; stoop, kneel, crouch, or crawl; utilize manual dexterity to handle or feel; use both hands at the same time;reach overhead with arms; walk up and down stairs, and grip with hands; walk on hard/soft and even/uneven surfaces; use a computer; talk, yell and hear. The employee may frequently be required to do physical work lifting and/or moving up to 25-50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to loud noise, airborne particles, dry conditions (non-weather), and occasionally exposed to falling objects, trip hazards, risk of moving mechanical parts, mechanical burn and bodily fluid.

Pay Range: $25.50-$31.50

By submitting an application below, you are agreeing to the following terms and conditions:

I certify that all information I have provided in order to apply for and secure work with the employer is true, complete, and correct.

I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities, and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, résumé, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information, in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me.

I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.

I understand that this application remains current for only 60 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employer's president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I understand that reasonable safeguards will be taken to protect all personal information provided or obtained in conjunction with this application for employment. My personal information may be shared with the employer's affiliate(s) and third parties engaged by the employer to perform services for the employer. Any personal information shared with an affiliate or third party is to be used solely to perform the services requested by the employer.

This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered.

For California Applicants: Mesa Rim Climbing Centers CCPRA Job Applicant Privacy Notice linked here.