Recreational Head Coach Job Description

Title: Recreational Head Coach 
Reports To: Program Manager 
Direct Reports: Camp Coaches, Rec Coaches
Department: Coaching
FLSA Status: Non-Exempt
Classification: Part-Time/Full-Time Hourly
Location: Site Specific

Mesa Rim’s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Recreational Head Coach  brings this to life by developing, and delivering empowering and fun experiences for adults and youth. 

The How: 

As the Recreational Head Coach you are passionate about supporting and inspiring others. You are an experienced leader and climbing coach who is motivated to introduce others to the sport and lifestyle, and does so through creating a space that is supportive, educational, and fun. While you are kind and patient, you are also assertive, communicative, and confidently provide direction to the Coaching Team. You take safety seriously and understand the diligence and attention to detail required to oversee a group of children for extended periods of time. As the Recreational Head Coach, you consistently demonstrate safety, professionalism, and communication standards and expectations and hold these high standards for your team. 

The What: 

Operational Excellence: The Recreational Head Coach  is responsible for executing recreational programs at assigned site ensuring that they run smoothly and meet established goals.

• Lead Programs in accordance with Mesa Rim coaching philosophy and model; supervise practices and classes, ensuring safety protocols are consistently at the forefront for assigned areas of focus, which includes: 
  • Camps
  • Rock Monsters
  • Adventure Series
  • Homeschool Groups 
  • Private Events
  • Basecamp
• Event coordination
  • Coordinating the scheduling of staff (Group Guides) for events, practicing frequent and proactive communication with respective supervisors
  • Ensure smooth operations of event check-in collaborating with Front Desk Supervisor as needed  
• Ensure smooth operations of assigned programming at site through:  Scheduling, communication of marketing needs, RedPoint sign ups and attendance tracking
• Liaise with the Front Desk Team to ensure successful check-in for programs; when applicable, demonstrate advanced knowledge of RedPoint, checking in and ringing up customers
• Collaborating with primary supervisor and the Leadership team to establish, plan, and execute growth initiatives for programming curriculum and coaching procedures
• Stays up to date with local school district trends and proposes updates to offerings as needed
• Maintain on-site presence during at least 75% of programming monthly
• Maintain all equipment and gear; collaborate with supervisor to order supplies and equipment as needed. Ensure staff is trained on proper gear usage procedures.
• Serve as community point of contact for all program-related inquiries (offerings, schedules, pricing, etc.), troubleshooting issues, maintaining adequate staffing, and completing all administrative tasks (payments, tips, etc.); update/revise any operational practices or procedures as necessary
• Possess advanced and detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, Pro Shop knowledge, setting, youth programs, etc.) and share this knowledge with Coaches and community

Leadership Excellence: The Recreational Head Coach is responsible for communicating the vision of recreational programs and guiding and motivating the efforts of the team in support of that shared vision.

• Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and Core Values
  • Manage scheduling of assigned programming, practicing frequent and proactive communication with respective supervisors
  • Manage and develop Team Leads, ensuring their leadership meets Mesa Rim leadership expectations, including but not limited to, consistent demonstration of core values, personal and professional development, and supporting the team
  • Approve direct reports’ timecards, adhering and holding team accountable to established timekeeping and payroll protocols
  • Foster team camaraderie and cultivate culture of direct communication
  • Serve as a liaison between Team Members and Management Team, communicating issues and concerns to management when appropriate 
  • Be familiar with all of the coaching tiers and departments
• Serve as Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core Values
• Oversee the day-of procedures of private group lessons and events; Serving as a lead and maintaining a presence during the event; acting as a liaison between the front desk, group guides, and the host. 
• Take initiative in problem solving and utilize sound judgment; understand when to include management, and in the absence of management, make critical decisions for the well-being of the gym, its users, and staff in such areas as safety and customer service

Other work-related duties as assigned

Hours vary and minimums may be required according to the needs of business operations and school district trends at each location

Must-Haves:

• Must pass criminal and sex offender background check prior to start of work
• Must be at least 18 years of age
• Must have a High School Diploma or equivalent
• Must contribute to Mesa Rim Climbing Center culture

• Must have the ability to seek and accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must have a drive to grow professionally
• Must have at least two years climbing experience and be proficient in indoor top rope and boulder climbing.
• Must demonstrate an inclusive instruction philosophy that fosters community, builds confidence, and nurtures youth development on and off the walls

• Must have at least one year of experience leading a youth program, team or classroom
• Must have excellent organizational skills
• Must have excellent verbal and written communication skills
• Must regularly demonstrate a high degree of initiative

• Must have excellent customer service skills
• Must be top rope belay certified at Mesa Rim

Nice-to-Haves:

• Previous supervisory experience strongly preferred
• Current First Aid & CPR Certification preferred

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another 

• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, and an Employee Assistance Program

• A robust Paid Time Off package
• Professional leadership + life coaching among other professional development opportunities
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will occasionally be required to sit in a harness, climb or balance; stoop, kneel, crouch, or crawl; utilize manual dexterity to handle or feel; use both hands at the same time;reach overhead with arms; The employee may frequently be required to walk up and down stairs, and grip with hands; walk on hard/soft and even/uneven surfaces; use a computer; talk, yell and hear. The employee may occasionally be required to do physical work lifting and/or moving up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to loud noise, airborne particles, dry conditions (non-weather), and occasionally exposed to falling objects, trip hazards, risk of moving mechanical parts, mechanical burn and bodily fluid.

Recreational Head Coach Pay Range: $25.50-$31.50/hour

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I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.

I understand that this application remains current for only 60 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the employer's president.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

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This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (includes traits historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or any other protected status under applicable federal, state, or local law.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered.

For California Applicants: Mesa Rim Climbing Centers CCPRA Job Applicant Privacy Notice linked here.